Terms & Conditions
TERMS AND CONDITIONS (TERMS OF SERVICE)
ZNest.ai / ZNest.com
Effective Date: 03/20/2026
These Terms of Service (“Terms”) govern access to and use of the ZNest websites (znest.ai, znest.com, app.znest.ai, re.znest.ai, newsletter.znest.ai) and the services we provide, including Acquisitions+ and Onboarding+ (collectively, the “Services”). These Terms are an agreement between ZNest Seniors, Inc. (“ZNest,” “we,” “us,” “our”) and you (the “Customer” or “you”).
If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” means that organization.
IMPORTANT: These Terms are general. Product-specific terms apply in the schedules:
• Schedule A – Acquisitions+ Terms
• Schedule B – Onboarding+ Terms
If there is a conflict between these Terms and a product schedule, the schedule controls for that product. If there is a conflict between these Terms and an executed enterprise agreement/order form, the executed agreement/order form controls.
GENERAL TERMS
Use of the Services
You may access and use the Services only in compliance with these Terms and all applicable laws.
Eligibility
You must be at least 18 years old (or the age of majority where you live) to create an account.
Accounts and security
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must promptly notify us of unauthorized use.
Acceptable use
You will not (and will not permit others to):
• use the Services for unlawful, harmful, or deceptive purposes;
• reverse engineer, decompile, or attempt to extract source code or underlying models (except to the extent prohibited by law);
• interfere with, disrupt, or attempt to gain unauthorized access to the Services or systems;
• upload malware or content intended to harm systems or users;
• use the Services to infringe intellectual property, privacy, or other rights;
• attempt to bypass rate limits or security controls;
• use the Services to scrape or collect data in violation of third-party terms or legal restrictions.
Customer responsibilities
You are responsible for:
• obtaining and maintaining all rights, permissions, and consents needed to provide Customer Content to the Services;
• ensuring your use of the Services complies with applicable laws, including employment, privacy, and communications laws;
• implementing reasonable internal controls for Authorized Users.
Fees, payment, and taxes
Fees are described at checkout, in your account, or in an order form. You agree to pay all fees and applicable taxes.
We may update pricing prospectively. Unless otherwise stated, fees are non-refundable.
Free trials (if offered)
If we offer a free trial, it is provided “as is,” may be modified or terminated at any time, and may restrict features.
Suspension and termination
We may suspend or terminate your access to the Services if you materially breach these Terms, if your use creates a security risk, or if required by law. Where practicable, we will provide notice and an opportunity to cure.
Termination effects; export and deletion
Upon termination, you will lose access. We will provide a reasonable opportunity to export Customer Content where the product supports export.
We will delete Customer Content within a commercially reasonable time after a verified deletion request or termination, except we may retain:
• de-identified usage data for product improvement;
• logs and records needed for security, fraud prevention, dispute resolution, and legal compliance; and
• archival backups retained for limited periods.
Intellectual property
ZNest retains all right, title, and interest in and to the Services, including software, designs, and documentation, and any improvements.
Customer Content and license to operate
As between you and ZNest, you retain your rights in Customer Content. You grant ZNest (and our service providers) a non-exclusive, worldwide, royalty-free license to host, store, transmit, reproduce, process, and display Customer Content solely to provide, secure, and improve the Services and to perform our obligations under these Terms.
Outputs
“Outputs” means content generated by the Services from Customer Content (e.g., analyses, memos, models, summaries, messages).
As between you and ZNest, ownership of Outputs is addressed in the applicable product schedule.
Confidentiality
Each party may receive Confidential Information. Each party will protect the other party’s Confidential Information using reasonable care and will use it only as necessary to perform under these Terms. Confidential Information excludes information that is publicly available without breach, independently developed, or lawfully obtained from a third party.
De-Identified / Aggregated data
We may generate de-identified aggregated data under the limitations stated in our Privacy Policy and any enterprise addendum. We will not externally commercialize such data unless you expressly opt in under a separate written addendum.
Publicity
ZNest may only use your name/logo with prior written consent.
Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZNEST DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ZNEST DOES NOT WARRANT THAT OUTPUTS WILL BE ACCURATE OR COMPLETE.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
• IN NO EVENT WILL ZNEST BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOST DATA.
• ZNEST’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED $1,000 IN THE AGGREGATE.
Indemnification
Customer indemnity: You will defend and indemnify ZNest from third-party claims arising out of (a) Customer Content, (b) your breach of these Terms, or (c) your unlawful use of the Services.
ZNest indemnity: ZNest will defend and indemnify you from third-party claims alleging the Services infringe third-party IP rights, subject to standard exclusions and conditions.
Procedures: The indemnified party must provide prompt notice and reasonable cooperation; the indemnifying party controls defense and settlement (no admission of liability without consent).
Dispute resolution; arbitration; governing law
Governing law: Delaware, without regard to conflict of laws rules.
Arbitration: Any dispute arising out of or relating to these Terms will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except either party may seek injunctive relief for IP or misuse.
Venue: Delaware Court of Chancery / Wilmington, unless AAA rules require otherwise.
Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., via email or in-product notice). Your continued use after the effective date constitutes acceptance.
Contact
Privacy requests: info@znest.com
Legal notices: info@znest.com
Mailing address (optional / where required): 4245 W Landberg Ave, Las Vegas, NV 89141
SCHEDULE A – ACQUISITIONS+ TERMS
Product description
Acquisitions+ is an AI-powered underwriting workflow tool designed to help investment teams analyze real estate opportunities, including generating models, comps, and investment committee materials.
Customer Content
You may upload documents such as offering memoranda, rent rolls, financials, photos, market studies, and other deal materials. You represent and warrant you have all rights needed to upload and process this content, including any third-party licensed data rights.
Outputs and use outside the platform
You may export and use Outputs outside the Services (e.g., reports and Excel exports). You are responsible for verifying Outputs before relying on them.
Not professional advice
Acquisitions+ is not investment advice. ZNest is not an investment adviser, broker-dealer, appraiser, tax adviser, legal counsel, or insurance consultant. You are solely responsible for decisions and for compliance with applicable regulatory obligations.
Third-party and public data
If you request analysis of public information or third-party sources, you are responsible for ensuring you have the rights to use those sources and that your use complies with applicable laws and terms.
Pricing model
Per token pricing of $50 per token. There is an enterprise setup fee for those interested. Contact ZNest for more information. ZNest may update pricing prospectively.
SCHEDULE B – ONBOARDING+ TERMS
Product description
Onboarding+ is an AI-enabled candidate onboarding coordination service that may communicate with candidates and employees via SMS, and may support credentialing and workflow tracking.
SMS and communications
You (Customer) are responsible for obtaining all required consents from candidates/employees for SMS and automated messages, and for providing required disclosures. End recipients may opt out by replying STOP (or similar keywords). We and our communications providers may implement opt-out controls to honor such requests.
Not a consumer reporting agency; third-party background checks
ZNest is not a consumer reporting agency and does not provide consumer reports. If you use third-party background check vendors, you are responsible for ensuring compliance with the Fair Credit Reporting Act and related laws.
Human oversight
You are responsible for configuring human oversight and for reviewing and approving final hiring and onboarding decisions. Out-of-scope messages may be escalated; you are responsible for timely review.
Outputs use
Unless otherwise stated, Outputs generated in Onboarding+ are for use within the Services only.
Trial
A 30-day trial may be offered for a manual version only, subject to limitations described at sign-up.
Pricing model
Per candidate pricing of $19 per candidate passed through the system. There is an enterprise setup fee for those interested. Contact ZNest for more information. ZNest may update pricing prospectively.